Refund policy

Last updated: September 2026

14-day money-back guarantee

If you're not happy with TimeNeatly, you can request a full refund within 14 days of your payment. This applies to monthly and yearly subscriptions, for any reason.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order, or email us at hello@timeneatly.com and we'll arrange it.

Cancelling

You can cancel any time from Billing in your dashboard. You keep access until the end of the period you've paid for.

Paddle's own refund policy also applies.